At Alon Energy, we respect and value your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services, including the provision of solar energy solutions, battery systems, heat pump hot water systems, reverse cycle air conditioning, electric vehicle (EV) chargers, and solar repair services. By using our website or engaging with our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect personal information when you interact with us, including:
– **Contact Information**: Name, email address, phone number, and postal address.
– **Service Information**: Details about the services you request or purchase, including installation, maintenance, and repair services related to Solar PV, Battery Systems, Heat Pump Hot Water, Reverse Cycle Air Conditioners, EV Chargers, and Solar Repairs.
– **Payment Information**: Credit card information, bank details, or other payment-related information when making purchases or paying for services.
– **Technical Data**: IP address, browser type, device type, and usage data through cookies when you visit our website or interact with our digital platforms.
– **Project Information**: Data relating to your energy needs, project details, and site-specific information for system design and installation purposes.
### 2. How We Use Your Information
We use your information for various purposes, including:
– **Providing Services**: To process and deliver your service requests, including installing and maintaining solar power systems, battery storage, heat pump hot water systems, reverse cycle air conditioners, EV chargers, and solar repairs.
– **Customer Support**: To assist with any questions, issues, or troubleshooting regarding your services or products.
– **Processing Payments**: To process and confirm payments for services rendered or products purchased.
– **Marketing and Communication**: To send you updates, offers, and information about our services that may be of interest to you, with your consent. You can opt out of marketing communications at any time.
– **Improving Our Services**: To analyze usage patterns and improve our products, services, and customer experience.
– **Legal and Compliance**: To comply with legal requirements, resolve disputes, and enforce our terms of service.
### 3. How We Share Your Information
We do not sell your personal information. However, we may share your information with the following parties when necessary:
– **Service Providers**: We may share information with trusted third-party contractors or service providers who assist with the delivery, installation, maintenance, and repair of our products and services.
– **Legal Compliance**: We may disclose your information when required by law, regulation, or legal process, or to protect the rights, property, and safety of [Company Name], our customers, or others.
– **Business Transfers**: In the event of a business transaction, such as a merger or acquisition, your information may be transferred as part of the transaction.
### 4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include physical, electronic, and administrative safeguards. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.
### 5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your personal information is no longer needed, we will securely dispose of it or anonymize it.
### 6. Your Rights and Choices
You have the following rights regarding your personal information:
– **Access**: You can request access to the personal information we hold about you.
– **Correction**: If your personal information is incorrect or outdated, you can request that we update or correct it.
– **Deletion**: You can request that we delete your personal information, subject to any legal obligations we may have to retain it.
– **Opt-out**: You can opt out of receiving marketing communications at any time by using the unsubscribe option in the communication or contacting us directly.
– **Withdraw Consent**: If we rely on your consent to process your information, you can withdraw it at any time.
To exercise these rights, please contact us using the contact information provided below.
### 7. Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your use of our website and services. Cookies are small files stored on your device that help us provide a better user experience, analyze website traffic, and personalize content.
You can adjust your browser settings to block or delete cookies, but doing so may affect your ability to use some parts of our website or services.
### 8. Third-Party Links
Our website may contain links to third-party websites or services. These external sites are not governed by this Privacy Policy, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites before providing any personal information.
### 9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make updates, we will post the revised policy on this page and update the effective date at the top. Please review this policy periodically for any changes.
### 10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.
By using our services, you acknowledge that you have read and understood this Privacy Policy.