These Terms and Conditions (“Agreement”) govern your use of the products and services provided by [Company Name], including but not limited to Solar PV systems, battery storage solutions, heat pump hot water systems, reverse cycle air conditioning, electric vehicle (EV) chargers, and solar repairs. By accessing or using our services, you agree to be bound by these terms. If you do not agree with these terms, you should not use our services or website.
### 1. Services We Provide
We offer a range of products and services related to solar energy, including:
– **Solar PV Installation**: Design, supply, and installation of solar photovoltaic systems.
– **Battery Storage Systems**: Design, supply, and installation of battery storage solutions for residential or commercial properties.
– **Heat Pump Hot Water Systems**: Installation of energy-efficient heat pump water heaters.
– **Reverse Cycle Air Conditioning**: Supply, installation, and maintenance of reverse cycle air conditioning systems.
– **EV Chargers**: Installation and maintenance of electric vehicle charging stations.
– **Solar Repairs**: Repair and maintenance services for existing solar PV systems, including troubleshooting, cleaning, and component replacement.
### 2. Acceptance of Terms
By engaging with our services, you agree to be bound by the terms set forth in this Agreement, including any future updates or modifications. We reserve the right to change these Terms and Conditions at any time, with updates posted on this page. It is your responsibility to review these terms regularly.
### 3. Service Availability
Our services are available to customers in [insert geographic areas or countries]. We may not be able to provide services outside these regions, and availability may depend on local regulations, resources, and other factors.
### 4. Customer Responsibilities
To use our services, you agree to:
– **Provide Accurate Information**: You must provide true, accurate, and complete information when requesting a service, including site details, property access, and electrical requirements.
– **Site Access**: You are responsible for providing access to your property at agreed-upon times for installation, maintenance, and repair services.
– **Approvals and Permits**: You are responsible for obtaining any necessary permits, licenses, or approvals required for the installation or modification of your systems, unless otherwise specified in your agreement with us.
– **Payment**: You agree to pay all fees for services rendered according to the pricing set forth in your agreement, invoice, or quote. Payment terms will be specified at the time of purchase or service agreement.
### 5. Pricing and Payment
– **Pricing**: Prices for our products and services are as indicated on our website, in quotes, or as agreed upon in a signed contract. We reserve the right to change our prices at any time. Prices may vary depending on project complexity, materials, and other factors.
– **Payment Terms**: Payment is due according to the terms specified in the service agreement, invoice, or quote. For ongoing or subscription-based services (e.g., maintenance plans), payments may be due at regular intervals. We accept payment via credit card, bank transfer, or other methods as outlined at the time of transaction.
– **Late Payments**: If payment is not received by the due date, we reserve the right to charge late fees or suspend services until full payment is received.
### 6. Warranties and Disclaimers
– **Product Warranty**: Our products come with warranties as specified by the manufacturers. We will provide details of the warranty coverage at the time of purchase or installation.
– **Service Warranty**: We offer warranties on installation services as outlined in the service agreement or as per local laws. This may cover the quality of the installation, functionality of the system, and any repairs needed within a specified period.
– **No Warranty on Energy Savings**: While we make every effort to ensure the efficiency and functionality of your solar or energy systems, we cannot guarantee specific energy savings or performance outcomes, as these can be affected by factors beyond our control (e.g., weather, maintenance, and system conditions).
– **Disclaimer of Liability**: To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. We are not responsible for indirect, incidental, or consequential damages arising from the use of our products or services.
### 7. Installation and Service Performance
– **Installation Scheduling**: We will make reasonable efforts to complete your installation or service within the agreed-upon time frame. However, we are not liable for delays caused by weather, supplier issues, or other unforeseen circumstances.
– **Post-Installation Support**: After installation, we will provide guidance on the operation and maintenance of your systems. We may also offer ongoing support services through regular maintenance, repairs, or technical assistance.
– **Damage During Installation**: While we take every precaution to avoid damage during installation, we are not liable for damage to property not related to the installation work unless caused by our negligence or breach of contract.
### 8. Returns, Cancellations, and Refunds
– **Returns**: We accept returns for products that are defective or damaged during delivery, subject to the terms of the manufacturer’s warranty. Custom-made or specially ordered items may not be eligible for return.
– **Cancellations**: You may cancel a service order before installation begins, subject to any applicable cancellation fees or conditions outlined in your agreement. If you wish to cancel, please notify us promptly.
– **Refunds**: Refunds are available for overpayments or when services are not rendered as agreed. Refund requests should be made in writing to [Company Name] within [insert number of days] days from the service date.
### 9. Intellectual Property
– **Copyright**: All content on our website, including text, images, graphics, logos, and software, is owned by [Company Name] or our licensors and is protected by copyright laws. You may not use, reproduce, or distribute our content without express permission.
– **Trademarks**: All trademarks, logos, and service marks used in connection with our services are the property of [Company Name] or their respective owners. You may not use any of our trademarks without prior written consent.
### 10. Limitation of Liability
In no event will [Company Name], its affiliates, or its service providers be liable for any indirect, incidental, special, or consequential damages arising out of or related to the use of our products or services, even if advised of the possibility of such damages. Our total liability, whether in contract, tort, or otherwise, shall be limited to the amount you paid for the specific service or product in question.
### 11. Privacy and Data Protection
We are committed to protecting your privacy and handling your personal information in accordance with our [Privacy Policy]. By using our services, you consent to the collection and use of your information as outlined in our Privacy Policy.
### 12. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of [insert jurisdiction]. Any disputes arising from these terms will be resolved through mediation or arbitration, rather than litigation, in accordance with the rules of [insert governing mediation or arbitration body].
### 13. Termination
We reserve the right to terminate or suspend your access to our services at our discretion, particularly if you breach these Terms and Conditions or fail to make timely payments. Termination will not affect any accrued rights or obligations as of the termination date.
### 14. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us
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By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.